The Company

PECO Returns

  1. PECO Car Wash Systems must approve all returns. Please call PECO Car Wash Systems Parts Department at 248-299-5800. The PECO Parts Department will issue a Return Goods Authorization number (known as a RGA No.). One RGA number required for each part return.
     
  2. A Return Goods Form and a copy of S.O must accompany all returns. The Return Goods Form will come with the new exchange part or through the mail (or fax).
     
  3. If PECO deems responsible for defective item, PECO will credit customers account for replacement item and PECO’s outbound freight to the customer (regular ground freight only).
     
  4. All returns must be sent freight prepaid.
     
  5. There is a 25% restocking fee for all parts returned after 30 days. The part returned must be in good condition and have all parts and accessories included to receive full credit back.
     
  6. All replacement parts sent out for replacement of possible defective item would be invoiced if defective part is not returned within 21 days.
     
  7. Customers should keep a written record of all shipments returned to PECO Car Wash Systems. This will be your only documentation that PECO has received the returned part. Customers should write down when they shipped the part, the shipping company and the shipping company tracking numbers.

Click here for a return goods form.